1. Who We Are

This Privacy Policy explains how Hionet (trading name of Ionut-Laurentiu Hurmuz, sole trader) collects and uses personal data.

Contact details:
Hionet (trading name of Ionut-Laurentiu Hurmuz)
Flat 1, The Granaries, Bepton Road, Midhurst, West Sussex, GU29 9LU, United Kingdom
Email: [ADD YOUR SUPPORT EMAIL HERE]
Website: hionet.com

2. Personal Data We Collect

We may collect:

  • Account details (name, username, email)

  • Billing details (billing address, transaction records)

  • Technical data (IP address, device/browser info, logs)

  • Support communications (tickets, messages)

  • Service data (e.g., server identifiers, configuration metadata)

Payment data: We do not store full card details. Payments are handled by payment processors.

3. Why We Use Your Data (Purposes)

We use personal data to:

  • Provide and manage your account and services

  • Process orders and payments

  • Provide customer support

  • Prevent fraud, abuse, and security incidents

  • Comply with legal obligations

  • Improve our services

4. Legal Bases (GDPR)

We rely on:

  • Contract (to deliver services you purchase)

  • Legitimate interests (security, fraud prevention, service improvement)

  • Legal obligation (record-keeping/tax where applicable)

  • Consent (cookies/marketing where required)

5. Sharing Your Data

We may share data with:

  • Payment processors and billing providers

  • Infrastructure providers (hosting/network services)

  • Support tooling (where used)

  • Authorities where legally required

We do not sell your personal data.

6. International Transfers

If any service providers process data outside the UK, we ensure appropriate safeguards are used (e.g., contractual protections).

7. Data Retention

We retain data only as long as needed for:

  • Providing services

  • Legal/accounting requirements

  • Security and dispute resolution
    Retention periods vary depending on the type of data.

8. Your Rights

You may have rights to:

  • Access your data

  • Correct inaccurate data

  • Request deletion (where applicable)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent (where processing is based on consent)

To exercise rights, contact us at: [email protected]

9. Security

We use reasonable technical and organisational measures to protect personal data. No system is 100% secure.

10. Cookies

We use cookies and similar technologies as described in our Cookie Policy.

11. Changes

We may update this policy from time to time by posting the updated version on this page.