This SLA describes service targets for hosting services provided by Hionet.
Uptime target
We aim for reasonable availability. We do not guarantee uninterrupted service. Maintenance, upstream outages, and emergency work may occur.
Maintenance
Planned maintenance may be performed with or without notice where necessary. Emergency maintenance may occur at any time.
Support response
Support is provided via the client area. Response times vary based on issue complexity and demand.
Limitations
This SLA does not apply to issues caused by:
Customer misconfiguration
Third-party outages outside our control
DDoS/abuse events
Force majeure (events beyond reasonable control)